At The Jacket Builder, we proudly ship worldwide and offer free shipping on all orders above $99.99 —no matter where you are. There are no hidden shipping charges. However, import duties or taxes may apply depending on your country’s customs regulations. These charges are not covered by us and are the customer’s responsibility. We ship all our orders on a DDU (Delivery Duty Unpaid) basis. That means customs duties, VAT, or other import charges (if applicable) must be paid by you upon delivery. To avoid surprises, please check your country’s import policy before placing an order. If you’re unsure, feel free to email us at support@thejacketbuilder.com for assistance.

We start working on your jacket as soon as we receive your order. Delivery time depends on whether the item is custom-made or standard: – Ready-to-ship: 08–12 business days – Full custom orders or major adjustments:8–12 business days – Expedited Shipping: 6-8 business days (extra charges apply) Orders placed after 1:00 PM are processed the next business day. We operate Monday through Friday. Also, please make sure to receive your parcel as soon as you receive an update from the courier. In case it gets stolen, we will not be responsible.

Once your order is dispatched, you’ll receive a tracking number via email from one of our courier partners. You can use it to track your parcel in real time. We use trusted global carriers like DHL, FedEx, USPS, and SkyNet to ensure safe delivery. Please note: We do not ship to PO Boxes, APO, or FPO addresses due to courier limitations. If you’re not available at the time of delivery, please contact the courier directly to reschedule. Multiple failed delivery attempts may lead to your package being returned or discarded—we won’t be responsible for such cases.

We do our best to ship on time, but sometimes unexpected issues may cause delays. These may include: – Natural disasters or severe weather – Courier company operational delays – National holidays (e.g., Christmas, Easter) – Incorrect or incomplete shipping details – Custom holds in your country – High-demand seasons or sudden events (e.g., COVID-19) – Internal quality checks before dispatch – Customer-requested modifications We’ll always keep you updated on the status of your order if any of these situations arise.

– Double-check your delivery information before submitting the order – If you’ve ordered a mix of ready-to-ship and custom items, they may arrive separately – Once the item has shipped, we cannot change the delivery address – An additional $20 shipping fee may apply for deliveries to remote areas